Interview: The job of a travel agent

09/05/2016 By Odasie

We are going to speak about the role of a travel agent, the one who proposes the best destinations, the best tours while fulfilling your expectations.

Introduce yourself in a few words:

I would like to introduce myself, my name is Severine, I'm 39 years old and I work for the Odasie agency. I have been living in Thailand for 6 years and have been organising trips for almost a year now for clients wishing to discover Thailand.

What do you think is the job of a travel agent?

In my opinion, the job of a travel agent is: to sell dreams to customers, to organise trips, and to help people discover a new country while respecting their budget, priorities, desires and then, of course, if they have children, they know how to adapt.

Describe a typical working day

I arrive in the morning, I answer emails and/or send some out. In the afternoon, I contact the clients to find out exactly which kind of trip they are looking for and propose a personalised tour. Finally, I draw up their itineraries and calendars, which I then send to the clients.

What are the most important qualities you need for this job?

The main qualities for this job are: to have a very good knowledge of the country, (in length and breadth) in the case of Thailand, to love travelling, have a good sense of relationships and above all to be attentive to the client.

What does this job bring you personally?

It gives me great pleasure to be able to respond to the needs of clients, and to receive positive feedback from the clients I have worked with, knowing that they had a successful and enjoyable holiday.

Briefly describe your professional background

I have been in the commercial field since I was 20 years old. I worked in London for 11 years in the leather and luxury goods sector. Finally, I went to Thailand, where I managed a luxury villa complex in Koh Jum. Finally, I joined Odasie Agency as a sales manager and travel agent.

What are the advantages and disadvantages of this job?

The main advantages: Discovering new places and constantly facing challenges, given that you don't know the customer at all at first. It's a real challenge!

L’ The one drawback that comes to my mind is the fear of disappointing the client.

What difficulties can you encounter in this job?

The major difficulty I may encounter in this job is adapting budgets for prospective clients. Indeed, it is difficult to organize a tour when travellers watch "non-objective" reports that show Thailand as a cheap destination when it is not. The tourism market in Thailand is changing at a fast pace and the prices of hotels, transport and activities are increasing every year.

What advice can you give to someone who wants to become a travel agent?

Tip: travel as much as possible! Explore the world in order to share this with your future clients.

We would like to thank our travel agent Severine for taking the time to answer our questions.

See you soon!

The Odasie Team


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